Knowledgebase Awareness and Usage Questionnaire
A student at the University of Sheffield is currently undertaking an internship at CiCS reviewing the self-service Knowledgebase, to gauge awareness and usage of the service.
The following questionnaire has been designed to assess how aware people are that the Knowledgebase exists, as well as how effective they find the service.
The questionnaire is very short and should take no longer than a couple of minutes and will allow for improvements to be made that could benefit you directly. Do not worry if you are not sure what the Knowledgebase is, we are still eager to hear your views on the subject.