Tuesday, 24 December 2013

Closure Information and Coming Next Year

Well that's it from us for another year. We're now closed until Thursday 2nd January, although the Information Commons will continue to provide computing facilities to students 24/7 throughout the holiday period.

For detailed closure information see: http://www.shef.ac.uk/cics/christmas

Next year staff can look forward to the long awaited roll-out of My Sustainable Print. Check out our promo video below:


See you next year!

Tuesday, 17 December 2013

My Sustainable Print service for staff being rolled out from January

The new my sustainable print service is being rolled out to departments from January 2014. 

The service is being provided by Sharp Business Systems who will provide hardware, software and maintenance. It will consist of a network of around 600 devices including multi-functional print devices and a small number of HP legacy printers. The service provision consists of:

  • MFDs that provide A3 and A4, mono and colour, print, scan and copy 
  • MFPs that provide A4, mono and colour, print, scan and copy  
  • Fleet management and onsite training by Sharp
  • Two dedicated onsite print engineers working 9am-5pm Monday - Friday
  • One dedicated onsite fleet manager also working 9am-5pm Monday - Friday
  • Single point of contact to report any print faults is CiCS helpdesk on 21111

The new print service gives all staff access to high-quality printing, scanning and copying. It supports 'follow-me' printing which means you can print from any computer and release print jobs from any MFP/MFD on the network; and for confidentiality your prints will not be released until you swipe your UCard at the printer. Each year the new service will save the University over £1.12 million and reduce our carbon emissions from 24 to 5 tonnes per annum.

The service has been piloted in Management School, School of Languages and Cultures, Materials Science and Engineering, Engineering Faculty Office, Psychology, Human Resources and CiCS. A survey of staff taking part in the pilot revealed that 55% of staff like the services, 34% were neutral and only 11% did not like it. A one-page summary of the survey is attached.

Roll-out will take place in three tranches in January, February and March. Printer installation staff will be followed the next day by training staff who will demonstrate how to use the devices and will provide instructions and training materials. An update to print champions will follow next week setting out which buildings to be included in each of the 3 tranches.

Sharp staff are already visiting tranche one buildings to evaluate the logistical challenge of delivering and setting up the print devices. These site visits also provide an opportunity for departments to finalise or adjust their implementation plans to reflect any changes since the consultation. 

This marks the beginning of the end of our three year msp project and we thank you for your continued support. Once installed the sustainable print service is expected to give the University a yearly saving of £1 million in print costs and 19 tonnes of carbon emissions.

Friday, 6 December 2013

More info on tomorrow's CIS database upgrade...

As part of tomorrow's upgrade of the CIS database to a newer version, a number of apps that rely on it will be unavailable. The upgrade starts at 8am and will be completed by mid-afternoon. We'll let you know when everything is complete.

Here is the full list of applications that will be affected:

CiCS Computer Account Management
Application for Accommodation
Bank details
Building maintenance form
Bursary Calculator
Careers service what's on page
Chemistry department student offers applicationCRM
DARE
Degree Ceremonies
Department Student Profiles
Diary of Events
Doctoral Degree Programme Modules
Exam results
Exams timetable
Find A PC
Find an expert
Find People
Folding space uploads
Gartner Research
HEAR Administration Application
HES Enquiries web service
Higher Education Achievement Report Search
Higher Education Achievement Report
Housing Finder
Housing Finder admin
Internal phone directory
International Scholarships Application Form
iSheffield
Key Information Set
Library Database Web Pages 1.0.0
Module Add/Drop
Module Approval
Module Choice
Module Registration
Money Planner
myAnnouncement Composer
myModuleTimetable
Obtain a University Computer Account
Online payments
Online PGT Tuition Fee Deposits
Online prospectus
Online prospectus admin system
Online Registration
Online registration payments
P status
Part-time fee waiver estimator
Programme Accreditation/Recognition
Points-Based System Visa Application
Postgraduate Ceremonies
Prereg Username / Password application
Postgraduate open-days
Postgraduate Application Form
Prereg Tasks Application
Programme Regulations Finder
Programme Regulations Online Management System
Prospectus Request form
Qualification confirmation
Research supervisor finder
Residence Contracts
Salary projection tool
Service Enhancement Request system
Sheffield Mentors
Sheffield Reunited
Sheffield Scholarships Application Form
Sheffield Scholarships Application Form
Student attendance monitoring
Ucard Photo upload
Undergrad Application Form
University Open Days
Web service for prereg tasks

Tuesday, 3 December 2013

MOLE's back and running after this morning 's problems...

After the problems this morning, MOLE is now back and running. Earlier today we started to see some problems with MOLE being slow and in some cases displaying error messages before loading content. Some of you may still notice a little bit of slowness when you are using MOLE, but it should now be running normally for most of you.

We're continuing our programme of maintenance to improve the performance and stability of MOLE and will keep you updated as we go. Thank you for your patience.

Monday, 2 December 2013

We're turning off our PC booking service, MYPC...

We’re sorry to report that we’ve taken the difficult decision to switch off the MyPC booking service.

In recent weeks we’ve had a problem with the PC booking system where it unexpectedly logs out groups of students on bookable PCs. This problem creates an unacceptable risk of you losing any unsaved work when you are logged out. To ensure you don't lose your work due to a forced logout, we have turned off the PC Booking system. This means all of our PCs in the Information Commons, Western Bank Library and St. Georges Library are no longer bookable, like in our other computer rooms.

Although it's no longer possible to reserve PCs we have a number of laptops, running the same software, that can be booked for use in the Information Commons, Western Bank Library, St. Georges Library and the Health Sciences Library (RHH Site). We're going to be increasing the number of these laptops available for booking and are looking at extending the hours for which these are available, bringing in extra staff to help things run as smoothly as possible. Laptops can be booked from the MyRoom&Resource system.


We are continuing to work closely with the company that makes our PC Booking system to find a permanent fix for the problem although we have no ETA at the moment. We'll also be looking at alternative ways for students to book study spaces in the IC. We hope to have something in place in the not too distant future.

You can still see what PCs are available using the Find A PC page.
And you can also borrow laptops from the IC.

We're upgrading the network in the Mappin Building this weekend, 7-8th December

On Saturday December 7th we'll be upgrading the network in the Mappin building, creating greater capacity for internet and telephone connectivity, in line with the EFM refurbishment project. A few things will be affected, with student computer rooms, telephone services, and wired and wireless network and internet connectivity all being unavailable for short periods between 9am and 6pm. Although, we will have the student computer rooms completed and reopened for students to use at 12pm.

We're hopeful that the work will all be completed on Saturday, however, should we face any difficulties then we may need to finish some bits on Sunday.